Return & Refund Policy

At Uasora, we want you and your pet to be completely satisfied with every purchase. If for any reason you are not happy with your order, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Please note that, for hygiene and safety reasons, certain products such as opened pet grooming items, food, treats, or personalized products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the product so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

Exchanges

If you wish to exchange an item, please contact our customer support team. Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or shipped incorrectly by us.

Need Assistance?

If you have any questions about your order, returns, or refunds, our customer support team is always happy to help. Please contact us through our Contact page, and we'll get back to you as soon as possible.